About Our Gowns
All our gowns are in American size. For more sizing information please see General Size Guide. We do not offer alterations services and we suggest you to take to your local renown tailor for size alteration.
All our prices prices are in American dollars. Each gown is hand- crafted with care after we received your order. Therefore it would take up to 12 weeks to ship, and our accessories would take around 5-7 days to ship. To make an order, simply select your dream item and size. It would be added to your cart and you can complete the order at the check out.
We ship internationally to most of the major countries except PO boxes and APO/FPO boxes. We offer free shipping for all the items purchased. Tracking number is only provided for the order with gown purchase. However we do not include insurance. If you would like to purchase insurance to cover damage or loss to your item during shipping please contact us.
The shipping period is usually 4-6 days depends on the shipping company and destination custom clearance. Each country varies in their process and timeliness.
We are not responsible for any delay due to custom clearance, incorrect address or other irresistible forces. We are not responsible for any duties, taxes and brokerage fees associated with the shipment. These costs are the sole responsibility of the customer. If you refuse your package because you don't wish to pay these fees, you will forfeit your order and will not be refunded.
For re-shipping due to incorrect shipping information, you will be required to pay for the appropriate shipping fees. The product cannot be refunded under such circumstance.
Return & Exchange
Our hope is to make you satisfied with your purchase. When the package arrived, we sincerely encourage you to try it/them on as soon as possible without removing the tags, altering, or washing. If you receive a defective or incorrect item, please contact our customer service as soon as possible.
If you would like to make a return or exchange, please note:
Merchandise must be shipped out from you within 10 days.
For return- A restocking fee will be charged at $75 per gown. No restock fee for accessory.
For exchange- A re-shipping fee will be charged at $40 per gown. We do not accept exchange for accessory- you can simply make another order with us.
Merchandise must not be worn, altered, or washed, and must be free of stains, pet hair, floor debris, and pin marks.
Merchandise must have all tags attached and be in its original packaging.
Gowns not returned in original condition may be refused for a full refund..
You will be responsible for the return shipping fees and you must provide us a tracking number within the time mentioned above. We cannot guarantee refunds/ exchange for returns sent using an untracked method.
Most returns will be processed in approximately 2-3 weeks, depending on your method of return. Please note additional processing delays may occur in some instances.
In case for an exchange, the new gown will take another 12 weeks to ship as we crafted our gowns upon order receipt.
No Returns or exchanges on Sale items.
Terms & Conditions
This website (“our site”, “the site”, “website”) is operated and controlled by Heinna Couture (“Heinna”, “we”, “us). By using our services such as browsing and placing orders online by means you are agreeing to all terms of services.
For making purchases at our side you will be registered to provide your personal detail, including your real name, phone number, e-mail address and other requested information as indicated. To complete the order you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the billing information provided. If you are under 16 please let your parent and guidance know about our policy and we reserve the right to only accept order from customers who are over 16.
All orders are subject to acceptance and availability. Items in your shopping bag are not reserved and may be purchased by other customers.
While we do our utmost to ensure that the all information in our website are as accurate as possible, content may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
Our Terms and Condition may be modified from time to time without further notice. Please come back and check often.
At Heinna Couture we recognize that your privacy is important. We follow strict procedures to protect customer information and ensure that your personal information is handled in a responsible manner.
When an order is made at our website, in addition to the above, we will ask for your name, telephone number, credit card, email address and delivery address. We may use this information to advise you of changes to our website, or to let you know about our newest products.
We ensure that the personal information you give us is kept secure and processed fairly and lawfully. We will not pass your information to third parties without your consent.
If you do not wish to receive e-mail about our newest products, please advise us e-mail at email@example.com
Intellectual property rights
All materials, including images, illustrations, designs, site layout, photographs, written and other text or script that are part of this site are protected by copyright, trade mark, design right and/or other worldwide intellectual property rights and are owned or controlled by or licensed to Heinna Couture. Any use of this website or its contents, including copying or storing it, in part or in whole, other than for your own lawful, personal, non-commercial use is prohibited without the prior permission of Heinna Couture. You may not reproduce, publish, transmit, publicly perform, distribute, display, modify, adapt, bundle, alter, create derivative works of the site, sell or participate in any sale of or exploit in any way, any of the contents, the site, or any related material in whole or in part without our express prior written permission.